York Science Park achieves Customer First Standard
York Science Park Ltd has been awarded the coveted Customer First Standard in recognition of excellence in customer relations.
To gain this standard, the Science Park underwent a rigorous process to demonstrate evidence of best practice in Customer Relationships, Market Awareness and Staff Relations. Thirty two statements across these three core areas had to be met, ranging from demonstrating an awareness of customers’ needs, setting regularly reviewed business objectives and using effective and appropriate methods when recruiting staff.
Typically the road to achievement takes an average of ten months; in this instance the goal was attained in just two months. During the eight week process, detailed documentation was compiled to support each statement, as well as face to face interviews between the assessor and members of the York Science Park team.
Quantum Assessment Services, who assessed York Science Park for the accreditation said in their report, “It is clear that there is a strong customer focused ethos within York Science Park and this is supported by formal and informal procedures, which means that they comfortably meet the requirements of the Customer First Standard.”
Dr Paul Gibson, Managing Director for PureNet, one of York Science Park’s resident companies, said of the Science Park’s achievement: “This accreditation is fully deserved. Having been based at York Science Park for the past three years and an advocate of great customer service ourselves, we have constantly been impressed by the Science Park team’s impeccable standards of professionalism and customer care.”
York Science Park General Manager, Tracey Smith, said: “Already accredited with Investors in People and ISO 9001 for our quality management system, I’m thrilled that York Science Park has now achieved the fantastic accolade of Customer First. Our whole business centres on our relationship with customers, from those occupying the office space we offer to our conference customers. This Standard acknowledges our unerring commitment to providing only the very best in customer relations. We will ensure that customer focus stays at the forefront as we develop our new building, ‘The Catalyst’, on the Heslington East University campus expansion.”
Customer Service Manager at York Science Park, Laura Neal, who led the process, said: “All the hard work in pulling together the case for us achieving the Customer First Standard has paid off. We were able to successfully demonstrate excellence in all aspects of Customer Relationships, Market Awareness and Staff Relations. This sends out a very positive message to both current and potential customers, as well as being hugely motivating for our growing team. ”